1. Return & Exchange Policy Overview
We want you to be completely satisfied with every Saher purchase. If an item does not meet your expectations or arrives damaged, our customer support team is here to assist with returns and exchanges.
2. Eligibility & Item Condition
To be eligible for return or exchange, items must generally remain in their original condition, unwashed, unworn, and with all original tags and packaging intact. For hygiene reasons, certain cosmetic, skincare, and fragrance items with broken safety seals may be exempt from standard returns.
3. Initiating a Return Request
Customers can submit and review return requests directly via our Account Return Requests portal or reach out to our support team for guidance.
4. Refunds & Processing
Once returned products are received and verified by our fulfillment center, refunds will be processed back to the original payment method. Official reimbursement timeframes will be posted here upon finalization.
5. Need Help?
If you have questions about initiating an exchange or checking return status, please reach out via our Contact Us page or review our FAQs.